Refund policy

Returns & Refunds Policy

We hope you love the artwork you choose for your home. However, if you change your mind, you may request a return within 30 days of receiving an eligible item.

Items eligible for return

We offer 30-day returns on:

  • Framed and unframed canvas prints
  • Unframed fine art paper prints
  • Original paintings

We are unable to accept change-of-mind returns on framed fine art paper prints due to their delicate nature and the specialist framing involved.

Return conditions

To qualify for a return, the artwork must be:

  • Unused, undamaged and in the same condition in which it was received
  • Suitable for resale
  • Securely repacked in all its original packaging
  • Returned with proof of purchase

Please take particular care when repacking your artwork. We may be unable to issue a full refund if an item is damaged because it has not been packaged securely for its return journey.

Complimentary gifts and promotional items

Where an order includes a complimentary gift, free print set or promotional item linked to a qualifying purchase, the gift forms part of the original offer.

If the qualifying artwork is returned, the complimentary gift must also be returned unused, undamaged and in its original packaging.

If the complimentary gift is not returned, or is returned damaged or incomplete, its stated retail value will be deducted from the refund.

How to request a return

Please email sam@samtaylorart.co.uk within 30 days of receiving your order.

Once your return request has been approved, you will be provided with the correct UK returns address and instructions for sending your artwork back.

Please do not return your order to the printer, framer or fulfilment company shown on the original shipping label. These businesses are production partners only and cannot receive or process returns on behalf of Sam Taylor Art.

Items returned without contacting us first may not be accepted.

Return delivery costs

Customers are responsible for arranging and paying for return postage and appropriate transit insurance.

We strongly recommend using a tracked and fully insured delivery service, as we cannot accept responsibility for returned items that are lost or damaged in transit.

Although complimentary worldwide delivery may have been included with the original order, the outbound delivery cost incurred by Sam Taylor Art may be deducted from the final refund.

Refunds

Once the returned artwork has been received and inspected, you will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method.

The refund will normally cover the amount paid for the eligible returned artwork, less any applicable original delivery costs or deductions for complimentary gifts that have not been returned.

Please allow time for your bank, card provider or payment service to process the refund after it has been issued.

Damaged, defective or incorrect orders

Please inspect your artwork as soon as it arrives.

In the unlikely event that your order is damaged, defective or incorrect, please retain all original packaging and email sam@samtaylorart.co.uk as soon as possible.

Please include:

  • Your order number
  • Photographs of the artwork
  • Photographs of the internal and external packaging
  • Details of the damage or issue

Once the information has been reviewed, we will arrange a replacement, refund or another appropriate resolution.

Items that cannot be returned

We do not accept change-of-mind returns on:

  • Framed fine art paper prints
  • Commissioned paintings
  • Personalised artwork
  • Bespoke or non-standard sizes
  • Special frame options or products created specifically at the customer’s request
  • Gift cards
  • Trade orders or purchases made using trade pricing

This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

Exchanges

We do not offer direct exchanges.

To change an artwork, size or frame selection, please return the original eligible item in accordance with this policy and place a separate order for the replacement.

Trade orders

Trade purchases are final unless an item is faulty, damaged or incorrectly supplied.

This includes products purchased using trade pricing or artwork produced specifically for a commercial or trade customer.

Statutory rights

Nothing in this Returns and Refunds Policy affects your statutory consumer rights.

Questions?

 

If you have any questions about returns, refunds, or your specific order, please email us at sam@samtaylorart.co.uk - we're here to help.